1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, make a purchase, or contact us for support.

Personal Information

Name, email address, phone number
Billing information and payment details
Company name and business information
WhatsApp Business account details

Usage Information

API usage and request logs
Message delivery status and analytics
Device and browser information
IP address and location data

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send technical notices, updates, and support messages
Monitor and analyze usage trends and activities
Detect, investigate, and prevent fraudulent transactions

3. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit using TLS 1.3 and at rest using AES-256.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Message content is retained for 30 days unless otherwise configured in your account settings.

5. Third-Party Services

We may share your information with third-party service providers who perform services on our behalf, including:

Meta (WhatsApp Cloud API)
Stripe (payment processing)
Cloud infrastructure providers

6. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

Access your personal data
Rectify inaccurate data
Request deletion of your data
Object to processing of your data
Data portability

7. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@wazera.com.